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Post-Purchase Inquiries

Inquiries about products after purchase

Click here for inquiries before purchasing products.

Depending on the content of your inquiry, it may take some time for us to reply. We accept e-mails 24 hours a day, 365 days a year, but we reply to e-mails on weekdays from 10:00 to 15:00 (Japan time). Please note that on holidays (Saturdays, Sundays, and national holidays), we will respond on the next business day or later. In the unlikely event that you do not receive a response within 10 days, please contact us again.

Questions about your inquiry