CONTACT
Post-Purchase Inquiries
Inquiries about products after purchase
Click here for inquiries before purchasing products.
Depending on the content of your inquiry, it may take some time for us to reply. We accept e-mails 24 hours a day, 365 days a year, but we reply to e-mails on weekdays from 10:00 to 15:00 (Japan time). Please note that on holidays (Saturdays, Sundays, and national holidays), we will respond on the next business day or later. In the unlikely event that you do not receive a response within 10 days, please contact us again.
Questions about your inquiry
TEL.06-6785-0893 Weekdays between 13:00 and 17:00 (Japan time), we are only available to answer questions and provide feedback.
We do not accept calls on Saturdays, Sundays, holidays, and at times other than those listed above.
We will respond to inquiries by e-mail.*Inquiries about products are only handled by e-mail. We do not accept inquiries by phone. Please be sure to contact us using the mail form above.